Help

Frequently Asked Questions

Find answers about ordering, shipping, installation and caring for your Pine & Gleam decoration.

Most Common Questions

Orders and Payments

Shipping and Tracking

The Christmas Offer

Installation and Product Care

Products and Photography

Returns and Order Issues

Contact

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Frequently Asked Questions

Most Common Questions

Is assembly required?

What comes in the package?

Are batteries included?

How large is each wall light?

Can I use the decoration outdoors?

Which walls work best?

Orders and Payments

How do I place an order?

What payment methods do you accept?

Can I change or cancel my order?

I entered the wrong shipping address. What should I do?

Shipping and Tracking

Do you offer free shipping?

When will my order arrive?

How do I track my order?

Why hasn’t my tracking information updated?

Will all components arrive together?

The Christmas Offer

How does the Christmas Offer work?

Can I mix different designs in the Christmas Offer?

Can the Christmas Offer be combined with another discount?

Installation and Product Care

Do I need tools for assembly?

Will the adhesive damage my wall?

Can I reuse the decoration next Christmas?

What should I do if the lights don’t turn on?

Is the decoration safe around children and pets?

Products and Photography

Where are the products made?

Will my decoration look exactly like the photos?

Returns and Order Issues

Can I return an item?

What if my order arrives damaged or incomplete?

What if I receive the wrong product?

Contact

How can I contact Pine & Gleam?

Still have a question?