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Shipping & Delivery
Free shipping on every US order, delivered in 7 to 12 days with tracking.
Free US Shipping
Every order shipped within the United States ships free. No minimum.
Delivered in 7–12 Days
Most orders arrive within 7 to 12 days.
Tracked Delivery
You'll get a tracking link by email as soon as your order ships.
Support 24/7
A question about your delivery? We're here any time, day or night.
From Our Hands to Your Wall
- 1
Order confirmed
You receive a confirmation email right after placing your order.
- 2
Prepared with care
Your kit is prepared and each component is packed separately to protect it.
- 3
Shipped & tracked
You receive your tracking information by email so you can follow your package.
- 4
Delivered to your door
Your Christmas scene arrives, typically within 7 to 12 days.
Delivery Times
| Destination | United States |
|---|---|
| Shipping cost | Free on every order |
| Estimated delivery | 7 to 12 days |
| Tracking | Sent by email when your order ships |
Delivery times are estimates. During the holiday season, carrier volume or weather can occasionally cause short delays. Order early to enjoy your scene all season long.
Our Shipping Promise
- Protective packaging: every component is packed separately so your kit arrives ready to build.
- No surprise fees: shipping is free and your total is shown at checkout before you pay.
- Secure checkout: payments are processed through Shopify's encrypted checkout.
- Damaged or missing items: contact us with your order number and photos and we'll make it right.
Tracking Hasn't Updated?
Tracking can take a few business days to show movement after the label is created, and carriers sometimes skip scans between facilities. If nothing has changed for a while, contact us with your order number and we'll look into it.
Questions About Your Delivery?
We're available 24/7. Email pineandgleam@outlook.fr or call +33 6 43 22 31 07.